The mission of the International Institute of New England (IINE) is to create opportunities for refugees and immigrants to succeed through resettlement, education, career advancement and pathways to citizenship. One of the oldest and largest human services organizations for New Americans in the region, IINE serves more than 9,000 people each year in Boston and Lowell, Massachusetts, and Manchester, New Hampshire. Our programs include case management, youth and family services, English for Speakers of Other Languages (ESOL), employment and skills training, and immigration legal services.

A dynamic, forward-looking, and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. Successful candidates will join a committed team of professional staff and volunteers who are devoted to welcoming and serving new Americans.

Position: Volunteer Coordinator

• Department: Programs

• Reports to: Managing Director

• Status: Full-Time, Non-Exempt

• Location: Boston, MA

• Position Format: Hybrid

• Pay: $24.04-$26.60

Overview

The Volunteer Coordinator supports IINE’s programs and supports administrative, programmatic and community relations functions of the volunteer program. Reporting to the Managing Director and coordinating closely with and Community Services, Education, Employment and Skills teams, the Volunteer Coordinator ensures volunteers have completed all necessary paperwork; supports and delivers volunteer training; coordinates with the program team (community services, employment, skills, and education) on identifying volunteer opportunities; and provides on-the-ground oversight for volunteer activities, including furnishing apartments, delivering trainings, serving meals, tutoring, teaching support, and mentoring. This position requires frequent, local travel and access to a vehicle.

Responsibilities

Recruitment and Administrative Support

• Support volunteer recruitment by responding to email inquiries, gathering necessary paperwork, completing volunteer background screening and paperwork, and updating volunteer lists.

• Manage volunteer paperwork; ensure documentation is processed timely.

• Provide outreach to community partners to support volunteer activities.

• Post relevant volunteer activities, developed in partnership with program team, on signup.com; manage any sign-up issues that arise; and recruit teams through alternate methods, as necessary.

• Ensure volunteer hours are recorded upon the completion of each activity; produce reports and analyze data from Salesforce.

• Document and report volunteer updates on Salesforce, performance tracker, and program reports.

Training and Activity Oversight

• Maintain close communication with the Community Services, Employment, and Education teams to stay abreast of each program’s needs for volunteer support.

• Provide activity-specific training to volunteers, work in partnership with program staff to ensure training content aligns with programmatic best practices.

• Coordinate with volunteers and program staff, during, and after activities, proactively communicate plans and any changes to plans as they arise.

• Attend and supervise volunteer activities and provide hands-on support, as needed; be available to answer volunteers’ questions and ensure they have a positive and educational experience.

• Manage and implement regular check-in for volunteers.

• Provide regular follow up with volunteers to ensure program support is running smoothly, coordinate and address any challenges that arise.

• Send regular volunteer update to all volunteers.

• Report any issues that arise to the Managing Director, as appropriate.

Community Sponsorship

• Meet with Community Sponsorship team weekly, or as needed, providing feedback and support, coordinate with program team as needed.

• Coordinate with Community Services Manager to identify clients to be in Community Sponsorship program.

• Support teams of volunteers who are working intensively with one refugee family, as assigned; ensure program staff are aware of developments within the case, and volunteer activities that may impact their work with the family.

Other Duties

• Manage requests for in-kind donations, manage inventory and recruit for more items once per quarter.

• Manage communication with community partners, delivery lists, and volunteer coordination and support.

• Attend weekly Programs team meeting(s), site-wide Staff Meeting, and all other meetings as assigned.

• Draft key learnings, challenges, and best practices in an internal, quarterly report; contribute to external reports as assigned.

• Represent IINE at external events, as needed (tabling, etc.).

Required Skills/Abilities

• Proven logistical/operational planning skills.

• Demonstrated ability to forge relationships with diverse stakeholders.

• Highly proficient in Microsoft Word, Excel, Outlook; proven ability to learn new technology systems, including databases.

• Effective communicator verbally and in writing; ability to adapt tone and style for diverse audiences and modes of communications.

• Ability to remain calm and strategic under pressure and in the face of adversity.

• Highly organized; able to set priorities, develop work plans, monitor progress towards goals, track details and work with data.

• Ability to identify issues or challenges and develop solutions; strong sense of judgment that lends itself to resolving disputes and escalating more serious concerns to a supervisor.

• Ability to multi-task in fast-paced environments and process unexpected duties and deadlines.

• A strong sense of discretion and confidentiality.

• Willingness to engage in a highly “hands on” position with frequent community-based work and physically active volunteer projects.

• Experience working with refugees and immigrants preferred; commitment to IINE’s mission required.

• Schedule flexibility is a must; a willingness to support volunteer activities on weekends and evenings, as needed.

• Access to a vehicle and willingness to travel frequently.

Education & Experience

• Bachelor’s degree in related field and at least 2 years of related experience preferred.

• Experiencing supporting or managing volunteer programs strongly preferred.

Work Environment Conditions

• Requires travel to client homes, stakeholder meetings and surrounding towns.

• Requires occasional night and weekends events and work.

• Exposure to bright, overhead office lighting, use of office technology such as laptops, printers, mail machines, and other in-office equipment.

Physical Demands

• Occasional lifting, pushing, and pulling materials (boxes, equipment) of 50 pounds or more.

• Continuous sitting (or standing) at a desk for long periods of time.

• Occasional driving to and from IINE offices as needed.

• Frequent bending, reaching overhead, and reaching at or below shoulder level required.

Covid-19 Policy

IINE does not require applicants for most positions to show proof of Covid-19. Some federal contracts, however, require IINE staff to show proof of Covid-19 vaccination, and some immigration status adjustments, such as a Green Card, require proof of Covid-19 vaccination as well. Consequently, for some positions, IINE staff may be required to show proof of vaccination, and in others, IINE staff will be supporting clients who are required by law to have proof of vaccination in order to adjust their status in the United States.

US Work Eligibility Notice

This position requires lawful authorization to work in the United States, and IINE is unable to provide visa sponsorship in connection with this.