Job Title: Lead Employment Case Specialist
Location: Boston
Department: Programs- Career Services
Reports to: Manager of Career Services
Job Type: Full time- non exept.

Overview

The Lead Employment Case Specialist supports the Career Services team by overseeing daily operations, managing a small caseload of clients, and supervising 1–3 Employment Specialists. This role ensures high-quality employment services are provided to refugees, immigrants, and non-native English-speaking clients. The Lead works closely with the Manager of Career Services to meet client needs while ensuring compliance with program goals and funding requirements.

Key Responsibilities

• Supervise 1–3 Employment Specialists, providing weekly check-ins, performance evaluations, and regular feedback.

• Coordinate daily activities of the employment team in collaboration with the Manager of Career Services.

• Maintain a small caseload; provide direct employment support services to clients including career planning, resume development, job search assistance, and follow-up.

• Solicit and maintain relationships with employers; screen worksites to ensure safe, fair employment opportunities.

• Monitor labor market trends and align employment opportunities with client skills and goals.

• Understand and support client credentialing, re-credentialing, and educational advancement needs.

• Facilitate access to resources such as test prep, training programs, and career development tools.

• Collaborate with case managers to secure financial supports for clients seeking employment.

• Oversee the delivery of job counseling, coaching, and workshops such as Work Orientation Workshops.

• Ensure timely and accurate case documentation in accordance with IINE policies and funder guidelines.

• Contribute to monthly and periodic reporting and data tracking requirements.

• Support and train employment specialists and interns.

• Attend internal meetings, trainings, and other required sessions.

• Perform other duties as assigned.

  Required Skills & Abilities

• Strong organizational and interpersonal communication skills.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

• Ability to work independently and collaboratively in a fast-paced environment.

• Detail-oriented with the ability to manage multiple tasks simultaneously.

• High level of discretion in managing confidential information.

• Access to reliable transportation and willingness to travel as needed.

• Proficiency in a second language strongly preferred (e.g., Creole, Dari, Pashto, Arabic, Swahili, Ukrainian, Spanish, French).

  Education & Experience

• Bachelor’s degree in Human Services, Counseling, Education, or related field.

• Minimum 1 year of experience in job development or employer engagement.

• Minimum 1 year of supervisory or staff management experience (preferred).

• Experience working with immigrant or refugee populations (preferred).

• Experience in adult education or workforce development (preferred).

Work Environment & Physical Demands

• Typical office environment with occasional travel to client homes or external partners.

• Exposure to standard office equipment and lighting.

• Occasional evening or weekend events may be required.

• Occasional lifting of up to 50 pounds.

• Periods of extended sitting or standing.

• Occasional driving to and from IINE offices or other locations.