About IINE

The International Institute of New England (IINE) is one of the oldest and largest human services organizations serving refugees and immigrants in the region. Each year, IINE supports over 9,000 individuals in Boston and Lowell, Massachusetts, and Manchester, New Hampshire through programs in resettlement, education, employment, and immigration legal services.

Position Overview

The RCA Administrator plays a critical support role in the delivery of Refugee Cash Assistance (RCA), helping newly arrived clients access financial assistance. This position is responsible for managing data entry, maintaining accurate records, and distributing benefits in coordination with the Programs team. The role includes client-facing responsibilities and front desk support.

Key Responsibilities

• Distribute RCA checks to clients in-person and by mail

• Provide front desk support during check pickups

• Communicate with clients regarding benefit availability

• Enter and maintain RCA data in case management systems

• Support donor reporting and administrative recordkeeping

• Attend regular team meetings and required trainings

• Perform other administrative duties as assigned.

  Required Qualifications

• Proficiency in Microsoft Excel

• Excellent organizational and communication skills

• Ability to prioritize in a fast-paced, client-facing environment

• Strong attention to detail and accuracy

• Proficiency in Haitian Creole, French, or Spanish preferred

• Experience working with immigrant populations is a plus

  Education & Experience

• Associate or Bachelor’s degree in Human Services, Counseling, or related field preferred

• Minimum one year of administrative or data entry experience

• Demonstrated commitment to serving refugees, immigrants, and asylees

  Working Conditions

• Frequent interaction with clients and staff in a busy office environment

• Bright overhead lighting and use of standard office technology

• Occasional lifting of up to 50 lbs

• Ability to sit or stand for extended periods

• Occasional local travel between IINE offices may be required